Want to know what we really do for our clients? Read in their own words how University Place Auto Service provides great service and outstanding customer support.
Our Clients are our Family and we promise to always give you personal service, accurate assessments and quality repairs.
We've taken our cars to dealerships for years and always had to work hard to not get taken advantage of. Having a local and family owned auto repair shop eases your mind when you need to get something fixed or regular maintenance done. Bill and his wife ran an incredible business that saw many, many customers coming time and time again - I would overhear conversations from customers in the waiting area and could tell they were respected. And now Ryan and Wes have taken over with their own extensive auto expertise and have been fantastic to work with.
We have three different brands of cars - four total in the family - and they have worked on all of them and provided excellent service. We have purchased used cars which needed surprise repairs and Ryan has been more than fair and supportive in taking care of each matter. Our teenage boys now take their own cars there and have gained the experience of working with a local business and taking care of an expensive amenity.
Let's be honest - auto repairs are never convenient, cost money we probably don't have in our pocket at the time and it can be a challenge to schedule time with busy lives. But I have found U.P. Radiator and Auto Service to be more than helpful and go to great lengths to get the job done. In a business where every car repair needs to get done quickly and every customer is concerned about the expense, Ryan does his best to diagnose and do the work for a fair price. I have witnessed the team here work to accommodate many customers - including my own urgent fixes - and they work diligently to get the job done right. I would and have recommended this repair shop to anyone including family, friends and acquaintances.
For the record, this is my first review ever written even though I have used Yelp many times for locating services, and I felt the need to share my experience after the last repair this company did for our family. - Jim Z
Our Family strives to continue to give the best customer service and quality automotive repairs and maintenance in Pierce County. We appreciate every customer and don't want one time clients we want life time clients. - Charlotte T
Excellent, honest, and quick! Though this isn't our usual mechanic we frequent, Ryan and the team definitely delivered when we had our 2007 Honda towed in for an emergency starter repair. He was also able to repair our side mirror that was falling off. Two birds, one stone. They kept us informed every step of the way and there were no surprises. Thanks guys! - Sarah M
Excellent! I brought my Lexus here and just happen to be in luck with Ryan knowing about Lexus and Toyota cars. The price was very reasonable and now I have a place to bring my car. The owners were personable and far more honest than the other "mechanics" I brought my car too. I am glad I found this place it saved me a ton of money with a truthful fix and not a major replace everything fix. - Sarah M